Hagy apps Terms and Conditions – Applicable to All Members

1 General Terms & Eligibility

By using the hagy apps (hagyapps.com) website and its related services, you agree to these Terms and Conditions. These terms constitute a legally binding agreement between hagy apps and the user. If you disagree with any part of these terms, please stop using our platform.

These Terms and Conditions are governed by the laws of Bangladesh and apply to all registered and unregistered users. hagy apps reserves the right to update these terms at any time, and your continued use of the platform after any changes constitutes acceptance of the revised terms.

Using hagy apps requires an active internet connection and a supported browser or device. hagy apps is not liable for any service interruptions caused by technical issues, though we always strive to resolve them as quickly as possible.

2 Account & Registration

A valid account is required to place bets on hagy apps. You must provide accurate name, age, phone number, and payment details at the time of registration. hagy apps reserves the right to close any account created with false or incomplete information.

• Each person may register only one account. Creating multiple accounts will result in all accounts and associated funds being forfeited.
• The mobile number and email address provided at registration are part of your account identity, so it is important that they are accurate.
• Keep your account password confidential. hagy apps is not responsible for any issues resulting from sharing your password.
• Hagy apps may request your national ID or other documents at any time for verification purposes.
• Accounts found to belong to users under 18 will be closed immediately, and any deposited funds will be reviewed for potential return.

3 Betting Rules

Please read the rules for each market carefully before placing bets on hagy apps. Once a bet is confirmed, it cannot be cancelled, so bet responsibly. hagy apps offers betting markets across a range of sports, including cricket, football, kabaddi, and tennis.

• Odds in live betting can change at any time. The odds at the moment your bet is confirmed are final.
• If incorrect odds are displayed due to a technical error, hagy apps reserves the right to void the affected bet.
• Bets may be suspended if match-fixing or any other irregularity is suspected.
• Maximum bet limits vary by market and event. Bets exceeding the specified limit will not be accepted.
• Minimum and maximum bet limits for casino and slots games are listed in each game's description.

Hagy apps reserves the right to review or void bets under certain circumstances, such as a match being abandoned, a change in rules, or uncertainty in determining the outcome. In such cases, the original stake will be refunded.

4 Payments & Withdrawals

Hagy apps supports deposits and withdrawals via Mobile Pay, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT). Our support team is available 24/7 for any payment-related issues.

• The minimum deposit amount is ৳500. No deposit fees apply.
• The minimum withdrawal amount is ৳1,000. Withdrawals are typically processed within 24 hours.
• Account verification (KYC) is required before making any withdrawals.
• Withdrawals can only be made to the same payment method used for the original deposit.
• In the case of suspicious transactions, hagy apps may temporarily hold a withdrawal pending verification.
• Winnings derived from bonuses must meet the applicable wagering requirements before they can be withdrawn.

5 Bonuses & Promotions

Hagy apps regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms, which are clearly stated in the offer details. Please read them carefully before claiming any bonus.

• The welcome bonus is available to new members only and applies to the first deposit.
• Wagering requirements vary by bonus — typically between 5x and 30x the bonus amount.
• Bonus validity is typically 7–30 days. Any unused bonus will be forfeited once it expires.
• Multiple bonuses cannot be used simultaneously unless the offer explicitly states otherwise.
• If bonus abuse is detected, hagy apps reserves the right to void the bonus and any associated winnings.
• To receive a referral bonus, your referred friend must register and make a deposit from their own phone or device.

Hagy apps reserves the right to modify, suspend, or cancel its bonus programs at any time. Visit our promotions page regularly to stay updated on new offers.

6 Account Closure & Bans

Hagy apps reserves the right to temporarily or permanently close an account under the following circumstances. Such decisions are made to protect the integrity of the platform and the interests of other members.

• Registering with false information.
• Operating multiple accounts.
• Misusing bonuses or engaging in fraudulent activity.
• Attempting to hack or gain unauthorized access to our systems or software.
• Threatening or abusive behaviour toward other members or staff.
• Involvement in financial fraud or money laundering.

You may close your account at any time by contacting our support team. As part of our responsible gaming commitment, hagy apps also offers a self-exclusion option.

7 Privacy & Security

Hagy apps takes the privacy of your personal information seriously. We do not sell or share your data with third parties. Please read our Privacy Policy for full details.

• Your personal information is used solely for service delivery, verification, and legal compliance.
• All data is secured with SSL encryption.
• Use a strong password to keep your account secure and update it regularly.
• If you suspect any unauthorized access to your account, contact support immediately.

8 Limitation of Liability

Hagy apps strives to deliver the best possible experience through its platform; however, there are certain limitations to our liability that you should be aware of.

• Hagy apps is not liable for any bets lost due to internet connectivity issues.
• Hagy apps is not responsible for issues arising from third-party payment systems.
• Hagy apps is not responsible for any losses resulting from a user's own negligence or errors.
• In the event of an unexpected technical error, hagy apps may refund the original stake as the maximum compensation.

9 Dispute Resolution

In the event of a dispute between hagy apps and a member, we will first attempt to resolve it through our support team. We believe the majority of issues can be settled through direct communication.

• To file a complaint, email us at support@hagyapps.com or reach out via live chat.
• An initial response will be provided within 7 business days of receiving your complaint.
• Complex issues may take up to 30 days to resolve.
• If a resolution cannot be reached through support, neutral third-party mediation may be arranged.

10 Changes to Terms & Applicability

Hagy apps reserves the right to modify these Terms and Conditions, in whole or in part, at any time. Members will be notified in advance of significant changes via email or in-platform notifications.

Continuing to use the platform after any changes are made will be considered acceptance of the updated terms. We recommend visiting this page regularly. The most recent version of these terms and conditions will always be in effect.